Computer broken? Recover the story, then find the files.
Cloud can help a replacement device recognize your Packages, versions and last-known file locations. Recovery of actual files depends on a surviving copy on another device or in your own storage.
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- 01Package and filenames
- 02Last recorded location
- 03A surviving real copy
A filename cannot recreate a lost file.
The family laptop will not start
The trip Package identifies the hotel bookings and insurance. Use that background as a checklist while finding the real copies in your storage or another device.
How you continue
- 01
Protect access to the old device
Review or revoke its Cloud connection. Also consider storage sessions and files already on the device.
- 02
Connect the replacement
Use the correct account and complete the device’s access checks.
- 03
Find the Package background
Read filenames, versions, notes and last-known locations to know what to recover.
- 04
Retrieve surviving copies
Reconnect authorized storage or another device. Check each file before calling it recovered.
A recovery checklist, with honest limits.
If the only actual copy was lost, Cloud cannot recreate it from a filename.
If something gets in the way
The only copy is gone
Cloud cannot recreate a lost file from its name, version or Witness record. Recovery needs a surviving copy.
You can see the name but cannot open the file
Connect to the storage that holds the file and check your access. A filename is not a copy of the file.
The old device comes back
Check its current permissions. Revoking Cloud access did not remotely erase the old disk.
A few things you may be wondering
Is version history a backup?
It helps identify the right copy, but recovery still needs an actual surviving file.
Does removing a device wipe it?
No. Device removal affects access. Local data needs separate handling.