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Start where things stopped connecting.

Tell us what you see: a sign-in problem, a missing Package, a file that will not open, no Bellfly status, a missing notification, Family access or a Witness result.

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OrbiFabric Cloud is coming soon. This site is informational only; account creation, sign-in, trials, and subscriptions are not yet available.

The Package is there, but one file will not open

Check where that file is stored and whether this device can access it. Cloud can show the filename before Packtell has the actual file.

Choose your next step

  1. 01

    I cannot sign in

    Use password recovery and check your multi-factor authentication method. Contact support if you cannot recover access.

  2. 02

    Another device cannot see my Package

    Check the Cloud account, device connection and the Family or space you selected.

  3. 03

    The file will not open

    Check the device or storage that holds the file and your current access to it.

  4. 04

    Bellfly has no status

    Check that the original Bellfly computer is connected and look at when it last sent an update.

  5. 05

    I did not receive a notification

    Check notification settings and the work’s current status. No notification does not mean it finished.

  6. 06

    A Family member cannot open something

    Check membership and storage access. Permission updates may need the authorized owner device to reconnect.

  7. 07

    I do not understand a Witness result

    Check the version and which comparisons passed. Use the verification guide before drawing a conclusion.

A useful description is enough to start.

Include the page or product, approximate time, device, expected result and safe error text. Do not email passwords, recovery codes, storage access keys or file contents.

If something gets in the way

You suspect an account problem

Use account recovery and contact support@orbifabric.com without secrets attached.

Cloud is temporarily unreachable

Keep working with local material where possible. Report the page and time, and avoid repeatedly submitting the same action.

The only file copy is lost

Recovery needs another real copy. Cloud cannot recreate a file from its name.

A few things you may be wondering

Should I attach my Package?

Start with a description. Do not send actual files or credentials for initial troubleshooting.

When will I receive a reply?

Contact support@orbifabric.com. This page does not promise a fixed response time.